This privacy policy sets out how First Title uses and protects any information that you give First Title when you use the Site. We agree that you have the right to know how we will utilise the personal information you provide to us. Therefore we have adopted this Privacy Policy to govern the use and handling of your personal information. It does not govern the manner in which we may use information we have obtained from a public record or from another person or entity. First Title is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Site, and then you can be assured that it will only be used in accordance with this privacy statement. First Title may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of these changes.
The types of information that we collect.
Depending on which of our services you will be utilising, the types of non–public personal data that we may collect include:
- Information we receive from you on applications, forms and in other communications to us whether in writing, in person, by telephone or any other means including:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail.
- We may use the information to customise the Site according to your interests.
- We may store the information indefinitely including the period after which any relationship has ceased for internal purposes only such as quality control or customer analysis. We will not release your information to non–affiliated parties but may release it to one or more of our affiliated companies or to companies performing marketing services on our behalf.
Former Customers
Even if you are a no longer a customer our Privacy Policy will apply to you.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will use our best efforts to ensure that no unauthorised parties have access to any of your information. We restrict access to non-public data about you to those individuals and entities that need to know the information to be able to provide products and services to you.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.
Links to other websites
Our Site may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contact Us
Residential Enquiries: Residential Team, 0808 100 6789*
Commercial Enquiries: Commercial Team, 020 7832 3100
Technical Problems: IT Support, 020 8315 6199
Last Revised 11.02.2008
* Calls to this number are charged at national rate